ROW Watch Reward Program

Colonial depends on neighbors like you to help us identify potential pipeline damage. Because you live on the pipeline ROW, you are in the best position to recognize hazardous conditions or threatening activities as they develop. You can help prevent pipeline damage by alerting us of potential problems before they become pipeline emergencies. And by being a good neighbor, you can earn a reward, as part of Colonial’s ROW Watch Reward Program.

Here’s how it works:

If you spot a situation on the ROW that could affect Colonial’s safe operation, call Colonial at 1-800-926-2728 and provide details about your observation.

  • Colonial will dispatch an inspector to investigate the situation.

  • If your report helps to mitigate or avoid a pipeline emergency, you will be notified that you qualify for a ROW Watch Reward.

  • The entire program, including restrictions and requirements, is described in detail in the ROW Watch Reward program brochure. 

The ROW Watch Reward Program only applies if you identify a situation or condition that helps to avert a pipeline emergency.

In the event of an actual emergency or immediate threat, FIRST Call 911 to report the emergency to local responders; THEN Call 1-800-926-2728 to notify Colonial.

Call Before You Dig

Building a new fence or installing a swimming pool in your back yard? Is the local utility running new underground lines in your neighborhood? Be sure to call “8-1-1” before you dig near a pipeline right of way to prevent accidents and ensure safety.


Safety First

Colonial Pipeline Company is committed to safety and environmental stewardship across all of our operations. This philosophy is fundamental to the success of our business. Please visit our Safety & Environment page to learn more about our operating principles.